Privacy Policy

Effective Date: May 5, 2026

This Privacy Policy describes how Nick Gray Handyman ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, AI booking assistant, and related services.

1. Information We Collect

When you interact with our services, we may collect the following information:

Contact Information: Your name, phone number, and email address, which you provide when booking an appointment through our opt-in form, AI assistant, or website.

Appointment Data: Service preferences, selected dates and times, booking history, and appointment notes.

Device and Usage Data: Browser type, IP address, pages visited, and interaction logs with our AI assistant. This data is collected automatically to improve our services.

Communication Data: Messages exchanged with our AI booking assistant via web chat or SMS.

Consent Records: When you check the consent checkbox on our website opt-in form, we record that you have agreed to receive SMS messages from us.

2. How We Use Your Information

We use your personal information for the following purposes:

• To schedule, confirm, reschedule, or cancel your appointments.
• To send you appointment reminders, confirmations, and follow-up messages via SMS.
• To recognize returning clients and personalize your booking experience.
• To improve the functionality of our website and AI assistant.
• To maintain records of your consent to receive SMS communications.
• To comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

Service Providers: Third-party platforms that help us operate our booking system, including scheduling software, SMS communication tools, and hosting providers. These providers are contractually obligated to protect your data and may not use it for their own purposes.

Legal Requirements: We may disclose your information if required by law, court order, or government request.

Mobile Information: No mobile information, including phone numbers and SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates under any circumstances.

4. SMS and Messaging

Program description: By checking the consent box and providing your phone number on our website, you expressly agree to receive recurring appointment-related SMS messages from Nick Gray Handyman, including booking confirmations, reminders, rescheduling notifications, and follow-up messages.

How consent is collected: Consent is collected through an opt-in form on our website before any messages are sent. The "Book Appointment" button on our website remains disabled until you have both entered your phone number and checked the consent checkbox. No messages will be sent without your explicit consent.

Message frequency: Message frequency varies based on your appointment activity. You may receive up to several messages per appointment cycle.

Message and data rates: Message and data rates may apply. Charges are billed by and payable to your mobile service provider.

Opt-out instructions: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further SMS messages will be sent. To resubscribe, reply START. Opting out will not affect your ability to book appointments through other methods.

Help instructions: For help, reply HELP to any message or contact us at the information provided in Section 10.

Mobile information sharing: No mobile information, phone numbers, or SMS opt-in data and consent will be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely for the purpose of communicating with you about your appointments.

Carriers are not liable: Carriers are not liable for delayed or undelivered messages.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Consent records are retained in accordance with applicable regulations. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications at any time by replying STOP.
• Opt out of marketing communications.

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Nick Gray Handyman
Laguna Niguel, CA 92677
Phone: +1-949-573-4902
Email: nickgrayhandyman@gmail.com
Website: https://nickgrayhandyman.com