Privacy Policy

1. Introduction

Nick Gray Handyman ("I," "me," or "my") is a sole proprietor providing handyman services in Orange County, CA. This Privacy Policy explains how I collect, use, and protect your personal information when you contact me through my website nickgrayhandyman.com, through Thumbtack, or via SMS.

By contacting me or using my services, you agree to the practices described in this Privacy Policy.

2. Information I Collect

2.1 Information You Provide

When you request my services, you may provide:

• Name and contact information (phone number, email address)

• Service address and location details

• Description of the service you need

• Appointment preferences and scheduling information

• Messages sent through Thumbtack, my website contact form, or SMS

2.2 Automatically Collected Information

When you visit nickgrayhandyman.com, I may automatically collect basic technical information such as your IP address, browser type, and pages visited. This is used only to understand how my website is used and to improve it.

3. How I Use Your Information

I use the information you provide to:

• Respond to your service requests and schedule appointments

• Send appointment confirmations, reminders, and follow-up messages via SMS

• Provide estimates and coordinate service delivery

• Communicate with you about your project

• Maintain records of services provided

4. SMS Communications

By contacting me via SMS, submitting a service request through my website, or submitting a request through Thumbtack and providing your phone number, you consent to receive SMS messages from me related to your service request. These messages may include:

• Responses to your service inquiry

• Appointment confirmations and scheduling updates

• Follow-up messages regarding your project

• Service reminders and updates

Message frequency varies based on your service request, typically 2 to 5 messages per inquiry. Message and data rates may apply.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP. After sending STOP, you will receive a confirmation message and no further SMS messages will be sent to you.

Help: For assistance, reply HELP or contact me at nickgrayhandyman@gmail.com.

4.1 SMS Consent and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent information will not be shared with any third parties. SMS consent is collected when you provide your phone number through my website contact form, through Thumbtack, or by initiating SMS contact directly.

5. How I Share Information

I do not sell, rent, or trade your personal information. I may share your information only in the following limited circumstances:

• With service providers who assist in delivering my services (such as scheduling tools or messaging platforms)

• When required by law or to comply with legal processes

• To protect the safety and rights of my clients or myself

Mobile phone numbers and SMS consent are not shared with third parties for marketing or promotional purposes.

6. Data Security

I implement reasonable measures to protect your personal information. However, no method of electronic storage or transmission is completely secure. I encourage you to contact me directly if you have concerns about the security of your information.

7. Data Retention

I retain your personal information only for as long as necessary to provide my services, maintain business records, and comply with applicable legal obligations. You may request deletion of your information by contacting me directly.

8. Third-Party Platforms

My services may involve third-party platforms including:

• Thumbtack — for receiving and managing service requests

• Telnyx or similar providers — for SMS messaging services

• Google services — for scheduling and communication

These platforms have their own privacy policies governing your information when you interact with them directly.

9. Your Privacy Rights

You have the right to:

• Request access to the personal information I hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact me at nickgrayhandyman@gmail.com.

10. Children's Privacy

My services are intended for adults aged 18 and older. I do not knowingly collect personal information from individuals under 18 years of age.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. When I do, I will update the "Last Updated" date at the top of this page. Your continued use of my services after any changes constitutes acceptance of the updated policy.

12. Contact Information

Nick Gray Handyman

Orange County, CA

Phone: +1-949-573-4902

Email: nickgrayhandyman@gmail.com

Website: nickgrayhandyman.com